I wanted to close my MagCloud account due to poor customer service, but attempting to do this is not even a possibility to do on my own. Why is that?! I've spent about $1,000 in services - and planned on spending more throughout the year -- but my recent complaint about a print error (even though I created my publication with the MagCloud preset) was not resolved to my satisfaction. Apparently, MagCloud does not care about my business, so I have no choice but to look elsewhere for online publication services. Thank you for not caring about small publishers, MagCloud. Your service is cool, sure, but your customer service is not.