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Ordered two area rugs for bedrooms that turned out to be the wrong color. The cost to ship back was astronomical (Could have bought another rug for what I paid in return shipping!) Company received both rugs and then notified me that one was shipped to a different location. They then charged me 20% return fee plus cost of freight! What a rip-off return policy. I would never order from them again. Beware!
Tip for consumers:
Very poor return policy. Be careful!
Varole I.'s review of Rugs Direct earned 2 Very Helpful votes
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Just go somewhere else! I canceled an order from a competitor because it had been on a back order...
Poor customer service follow up, terrible nonexistent return policy, dirty or damaged...
