V B.

On the 30 th of July, we visited Subway, across from the Walmart on Carlisle NE. We used to app to order with a coupon "buy 2 get 1 free". We were excited to try the new menu. Unfortunately we arrived to pick up order, and only 2 subs were in order. When we asked about the coupon sent via app, we were told the. Upon was not applied, and there was nothing they could do about. A very aggressive, rude employee, Jeremiah, repeatedly stated they were not doing anything to rectify this situation. We asked them to call the mgr, whose name is "Queen". To which Jeremiah stated, "I can't wait until "Queen is going to OWN you". He was laughing and acting like a bully. We spoke to mgr and she said there was nothing they could do. We asked for another sandwich, a refund, something, but got only rude push back. We contacted Subway with our complaints as well. We didn't take the two sandwiches that were prepared because that was not our order. Don't go to this Subway, or use app, unless you want to be ripped off, abused, and mistreated.

Submitted online order and was prompted to download the app to access curb service. Arrived at store with app activated and followed all prompts, and app said they "We on it", and would be right out with my order. 15 min elapsed…nothing. Called # on curb service sign on my parking place…no answer. Went inside and was told they received no notification, and that I should learn to use the app by rude manager. I'm in IT so I'm not the problem…the problem is the rude manager (Cherie or Sherrie, as she didn't have a name badge, so I only know what she told me, when I asked for her name). Telling all my friends NOT to shop there. Very RUDE behavior on the part of manager.