I bought padded jacket for my grandson, before giving it to him I removed the tags on the neck of the jacket. Unfortunately, it turned out to be small for him, so I took it for and exchange, the store manager refused for exchange telling me the tags are removed. I escalated the situation and asked them whether I could remove the tag from the larger size (which I intended to buy/exchange) and replace it on the one which I bought. The price and all other things were same as the one I bought. The escalated response didn't respond to my question. These guys are worst to deal with exchange/refund/return, never go to these guys for any exchange/refund/return.