Vick V.

We went to Macy's in The Domain, Austin, to buy a new pair of shoes for my wife. They didn't have her size in stock so they ordered it online for us. We received the shoes today and were shocked to find out that they sent us a pair of second-hand, worn shoes. The shoes were dirty and smelly and full of short hair. It is blatantly clear that it is a used item. I immediately called Macy's and were advised to return them to a Macy's store. We are two hours away from the nearest Macy's so this is a huge inconvenience for us. We expected a brand new pair of shoes, yet we received a disgusting, dirty, second-hand pair. Not a very pleasant experience.