Would you trust a company that settles with the US Government fraud charges for $155 million? Check your their settlement on the US Department of Justice web site.
This company has HORRIBLE tech support. Open up a case any maybe in a week you will get a call back.
When the tech calls you back with a resolution, you have to immediately pick up the phone. The will give you a couple of minutes to pick up. If not, they hang up and close the ticket.