Virinder g.

I have used Expedia several times in the past and never had any problems.
Yesterday, was a whole other matter!
I'm absolutely appalled and shocked at the lies and deceit shown by customer services.
I booked a hotel for Rhodes in 2 months time. Roughly 7 hours after the booking realised I'd made a mistake in booking the hotel.
I contacted Expedia via online chat to request a cancellation and full refund. I understood that the booking was non refundable, but thought that as I had just made the booking the hotel would show goodwill and grant a refund.
Which I'm glad to say they did without any argument, no thanks to Expedia.
The initial response I got from Expedia was they had tried several times with hotel to request cancellation, saying that the property manager refused to grant a refund and they couldn't do anything else for me!
Liars! I contacted the hotel directly and got a response fairly quickly saying that yes, Expedia had contacted them about cancellation, but that the hotel needed this confirmed by email and NOT just over phone. There would be no issues with cancelling the booking and they would of course not charge me.
Expedia lied to me and had expected me to just go away and suffer the loss of £900! Little did they know that I don't give up that easily!
SHAME ON YOU EXPEDIA!
I will not be booking with them again and suggest you think twice about using them. They may have been okay in the past, but now are a bunch of crooks!