Volker F.

Rented a 6x12 trailer, did the online check-in and paid immediately. The night before pick up, U-Haul sent me an "update", telling me happy birthday, we have a 5x8 trailer ready for me.
I had to cancel this reservation on the phone because a cancellation option did not exist on their website. Then I had to book again but was only able to find a 6x12 trailer 250km away from me. It took me 6 hours to pick it up and cost me 100 bucks extra on gas.
Of course, U-Haul will not reimburse me for that.
Now, 2 weeks later, I need a 6x12 again, and I asked customer service to guarantee that I will not be punked again. But U-Haul does not have any internal communication. Their customer service asked me to call some local agent instead of taking care of my concern.
U-Haul is a dinosaur. Their customer support and their equipment is middle age. Their trailers don't even have a jack wheel. Impossible to unhook it when it is loaded or even when it is empty for a smaller person or woman.

Multiple times a year my DHL parcels are on hold without explanation. Then I see my parcels from China coming through Cincinnati to Alberta, where they get stuck for several days. No response from customer support. Tracking shows "on hold" or this time a new "clearance event" every day, but it is just not moving. It sits there and catches dust. And I am waiting for the parts to run my business, are facing customer cancellations, and lose money by not being able to sell the goods I ran out on in the meantime.
Many times they do a good job, fast and smooth. But why the heck do they fail with about 10% of my incoming parcels? This is ridiculous.
Besides that, they stopped attaching customs fees invoices to the parcels, and downloading them is only possible the moment one pays for the fees on their smartphone. Only once. And only on the phone. I barely have any chance to receive a proper invoice for accounting.

I ordered the first time 6 years ago and now I keep receiving their useless catalogue probably for a lifetime. To shoulder the cost, they have a markup of at least 100% on all shipping fees (probably even more). Pricing is already ridiculous in general, but shipping fees takes the biscuit!
The cheapest shipping for a bundle of cardboard bins was 66 CAD with Purolator. So I ordered from Globalindustrial.ca for 15% lower price and 23 CAD for 1-Day delivery with UPS.

Want to place ads on Reddit website? Good luck with that. It is not only that ads have no conversion at all, it is even worse: they deliver some ads, show me a total of 18 Dollar used for ad placements, but keep charging me with 20 bucks week by week. They just take my money. For nothing. Support responds? Zero. Or a useless link to a support page with no relevant content. There are some other reviews about their advertising system, one was a real professional test with 250 Dollars spend, and ads submitted by very experienced online advertisers. Result: ZERO leads. No idea how they are even possible to show (or to pretend to show) ads some 10thousand times without getting just a single lead?

Try calling them on a weekend: 1 hours advertising loop on the phone, and no one picks up. Next day, someone picks up the phone, but is not able to change the name on the ticket. Aircanada and Westjet do it, and there is no reason for not doing it at all. But Flightnetwork is not even happy to get another 100 bucks for changing the name, they want you to drop the ticket and book a new one. Never again Flightnetwork!