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I recently had shipment sent form Japan and was held up in customs cause of taxes, handling and a whole lot of local fees. Your site should provide a way for partner couriers to provide estimates for costs outside of your shipment fees, because being informed only after shipment is initiated hostages consumers from deciding whether or not they should proceed with the transaction. Washing your hands off this is a blatant disregard to consumer protection rights. Feedback has been sent yo your customer service as well. Take action!
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Title / tldr: STAY AWAY! COERCED TO REMOVE REVIEW IN EXCHANGE FOR REFUND. Bait/Switch Practices....
Service works but a very expensive experience, not sure why i am being forced to write 50 words...
Hi V S.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Unpaid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley