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There is nowhere on their website to actually file a request for a return. You click one place hoping to get a customer support form to fill out, an email address, anything, and it just keeps taking you back to the same general Q&A page. Very shady. Finally got their email address and waiting to hear back on whether they will accept the return for an item that is illegible.
Products used:
Personal Necklace
Walter M.'s review of Oak & luna earned a Very Helpful vote
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Please don't buy from this company. I really wish I read these reviews before I bought. My custom...
They are an Israeli company that hides it as much as they can. Their return policy is non...
Hi Walter,
Thank you for your feedback. We are really sorry that you had troubles to contact our customer service, it is never our intentions to make it difficult to our customers. Unfortunately we can't see the email without more information from you, but as you have already sent us a private email, we will contact you within 24 hours.
Thank you for your patience.
Kind regards,
Oak&Luna Customer Service Team