W H.

We had a problem as the host's apartment was disgraceful. The shower didn't work and as per Airbnb's Guest Refund policy we should be due a full refund but they have refused. We only stayed there for a few hours and left at 8pm to find alternative accommodation and Airbnb turned their backs on us. Stick to hotels. They are better and in the long run cheaper. If you have problems you are covered by ATOL but with Airbnb you have no chance. We've lost so much money now and I would never use this company ever again. This was the first time I've used them and will be the last time.

This website allows contributors to harass individuals even though it breaks their terms of use and members conduct!

I've reported this and still nothing has been done about it. I am now seeking a law firm to act on my behalf.

It's even more suspect that they have domain protection for ICANN Whois records. They protect their address!

This email says it all! Absolute con. 90% of the profiles are either VC's or American women claiming to be in the UK but are actually scammers in the US trying to get you to pay to see their Videos! Read this email I received from them! I obtained a full refund as I threatened them with court action:-

Hi W*****,

Thank you for your Email,

The profiles you are referring to are our Virtual Cupid Profiles (VC), the sole function of these profiles is to increase members activity and enjoyment of our website.

These can be identified by a logo on the user's profile. For further information on VC profiles please refer to our terms and conditions.

The majority of our customers build up great relationships on the site and we endeavour to ensure that all customers have the same experience.

Please let us know if there is anything else we can help you with.

Kind regards

Jennifer NMS03
Customer Support Adviser

Ticket Details
Ticket ID: XFM-916-*******
Department: Sales
Type: Issue
Status: Closed
Priority: Normal

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