Don't use this company for logo design. The fastest response I got was a phone call to get my credit card details. After that the average response time has been 10 days for very simple logo revisions,
I eventually settled on a design just to get something for my money, but have not been able to get the final design versions from them, having waited 3 weeks since my last email. Reminders have gone unanswered and even after being assured by phone that someone would get back to me I have heard nothing.
I have not been a difficult customer or ever been anything but polite and professional to them. I'm very frustrated to be treated so badly.