Wendy C.

They couldn't/refused to tell me about my gum recession problem, and my periodonist told me their 5-month treatment plan would only worsen my situation. I even sent them the letter and report from periodonist. He said if I carried forward with the aligners my situation could be disastrous! Smiles Direct Club asked me to ship back aligners for a refund but refused to be responsible for shipping costs because it's their "policy". How could they justify having customers pay for shipping back something useless and harmful? I called many times and they failed to provide me with a helpful response. Today I reached out to their dental team and they honestly told me their scans are actually incapable of detecting other dental issues, and that my case really shouldn't have been approved.

Terrible customer service, or close to none I should say. These guys my screwed up my delivery address, shipped my order to the wrong country, shipped it back to the warehouse immediately then automatically refunded it without my consent. During the entire process no one has ever contacted me about the error. Before the refund I emailed them about the issue and they said the appropriate department would contact me soon but no one did that even after the refund has been issued. I called and they said they will not react with responsibility to this because they said I have ordered my items from their website of the wrong country. I said, "When I visited your website in Hong Kong, should I expect the browser to direct me to a different yoox website? Especially when I typed in Hong Kong twice for my delivery address, should I expect my delivery to be elsewhere?"