wendy s.

Ordered a Galtech umbrella.
They sent the wrong color.
I kept emailing, they kept asking for more info (there is only so much info to give!) but would never pick up the wrong umbrella or send me the right color.
Finally, I guess someone (after three weeks!) realized they had goofed and assured me they would credit my full amount paid--and they did not want the umbrella back.
But. That credit has still not been received. One month later: nothing. They do not have a phone number--they encourage email. I have had to file a dispute with my credit card co--this company is the WORST

Serena and Lily is the WORST. They authorized a return, and fed ex confirms they received it. Now, mysteriously, they fail to give me the credit, refund, and simply stopped answering my emails. Had to resort to stopping the original payment thru my AMEX.
Reading these reviews is proof of how bad they are.

Couldn't be happier with style, quality and service. I've recommended them to friends and family. Need more companies at this top level.