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Purchased a fiber optic christmas tree that quit working within 2 weeks of purchase. Customer service just ask the same questions o er and over. Asked me to send a video, but it was rejected from me posting to them. They literally went out of their way to be of no help at all. I'll never buy another costway product. They're cheap and don't last long.
Products used:
Christmas tree
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Empty.
We deeply apologize for your frustration and sincerely appreciate your feedback.
We have asked you to provide us with a video in order to check the problem more accurately. Please note that once the problem is identified, we will quickly send you the relevant parts or a brand new replacement.
In order to make it easier for us to deal with your problem, could you please send your order information to service@costway.com? We will try our best to assist you in solving any problems.
Thank you Kind regards
Costway inc.