When Lyft first came to our area, their customer service was good. Now that they been in existence a few years their services STINK. They removed the website so you have to us the app to contact them. Only through email and they take days to respond and us AI to offer solutions. You never actually talk to a person. They are allowing drivers to cancel trips in progress. One of the worst things to do is "Wait on a driver that's not freakin coming." I can see a driver not wanting to go to a area, cancel it right away! And the SURGE charges are bull crap.
Hello there, William:
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