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The wait times to speak with an agent are absolutely ridiculous (sometimes +3 hrs) and oftentimes it takes multiple calls to get an issue resolved. After waiting for hours I got disconnected twice as well. Unacceptable 'customer service'.
Willem B.'s review of American Express Travel earned a Very Helpful vote
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Amex travel is more expensive than booking direct. The customer service is horrible. They will...
Been a customer for 25 years and the service is terrible. Rates went down but nothing guaranteed...
