William M.

The plan I have auto renews 1st Feb 2023. I don't wish to renew. The plan states even if you cancel your Direct Debit the plan will continue and you will owe the monies due. I have spoken to four different staff who say they need to transfer me and cannot help. I have written one cancellation letter (9th Jan). I have emailed every day for last eleven days (got automated response – but not every time) and still no acknowledgement of my cancellation request. If this experience is not deliberate policy the dreadful admin is enough to warn customer away.