William N.

I should have read the reviews before trusting this company with my business cards.
1st the good. I found the design sight very easy and friendly to maneuver through. Created the design I was looking for and placed the initial order. During the design process I created a custom logo that I requested to be printed solely on the back of the card with the prudent information on the front. (Company name, my name, title, phone, email. Etc)
Now the not so good experience. I received the cards within the time they were to arrive, 2 to 3 days, however once opened and looked at there was no custom logo on the back of the card, the front preface with all the prudent information was simply mirrored to the back. The card looked the same front and rear.
There is no phone number to contact and make a requested so I had to start a conversation per a chat line. After 45 minutes waiting I was asked to provide information for the complaint, to which I provided. After a couple back and forth exchanges I was told I had to send a formal email with photos of the cards so they could review the mistake before this process would move forward.
I submitted the email and did receive a response the following day stating that they were going to correct the mistake and I should receive new cards in 2 roughly weeks or so. I responded and noted that I received the 1st cards in 2 to 3 days and did not have 2 weeks to wait for new cards. Since this was an error on their part could I please have the cards expressed.
I did receive 1 follow up email 2 days later stating they would have the cards shipped in a couple days. This was over 2 weeks ago. I sent a follow up email for 5 consecutive days asking about my cards and to please provide a tracking number. I have yet to receive a my cards or a follow up email with a tracking number.
Needles to say I will dispute the charges and have since used a different company with no issues.