I self published my book with lulu.com so i ordered a proof copy to see how it looks like printed. I have been waiting for a month and a half. I have email lulu four time and never got a response. They don't even have a phone number because they are a "web based company". They are totally unresponsive. I didn't lose alot of money but the idea that somebody ripped me off has me upset. Do not go with lulu.com. Alot of people are pissed their forums are filled with complaints. They are a total rip off!