I recently sent a laptop with broken keys and instantly got sent a quote for $85. As soon as I sent my laptop and they received it on a Saturday but I didn't get an email. I soon realized that the store was closed, on the next business day I received an email only a few hours after I woke up. The email told me a check had been sent and will arrive in about a week, I have never seen such a fast response and hope I have another device to sell. :)