Yasin O.

Purchased a Salvatore Ferragamo Gancini Reversible Buckle Belt for $569.05 from Cettire and it didn't come with the original box. Contacted customer support, no apology or explanation but that it should be included implying that I might have lost it. Why on earth would I be contacting you if the box was included. I was then told to open a return claim and pay the fees associated with the return which is absurd since this is a fault from your company for not providing a piece that should be included with my purchase.

I have purchased many luxury goods, 3-4 from Cettire and i have never received them without the original box. I even have an alternative Salvatore Ferragamo belt that was purchased from another supplier and that came with the original red box.

As luxury goods owner know, without the box, if you want to resell it, the item isn't worth no where near as it should be.

All i requested is to organize return for your product or provide me with the original box. This isn't complicated but Cettire is making it.

It took exactly 3 and a half months for me to receive my replacement 2TB Firecuda 530. This NvMe SSD which I purchased from an accredited dealer for $550.00, failed within 2 years. I thought, luckily, I have a warranty of 5 years but after the enduring I had to go through to get my claim, I would never get a Seagate product again.

After the initial 2 months wait after sending through the SSD, I contacted them and requested an update with my return because I thought it was strange that no one has contacted me about my return and that I haven't received my replacement yet.
The predicament which I found out later was that they have not received my RMA but the tracking I have on hand shows it has been delivered within a week of sending to their address which I continued to provide to 10 different chat support members over each week I had to contact them, each a failure in their own right since I had to waste 30 mins each time to explain my situation 10 times over whilst also being lied to by each and every one of them since they all personally reassured me that they will get back to me with an update in 24-48hrs but not a single one did. Every time, it was me that had to contact them which led me to start the same 30-minute weekly hellish dance.

Although I got Australia Post involved, got a written letter saying the delivery was made to their address and that it was signed for with proof of signature, it got to a point where I gave up on the replacement SSD and was going to go through the Ombudsman since I have wasted so much time precuring it. Luckily though, put of the blue, I got my working replacement but it was at the expense of my sanity.