Zain Q.

Tl; dr They aren't aware of UAE visa requirements and get things wrong. They will leave you out to dry and charge you insane amounts for services, and even then leave you stuck

- They are unaware of UAE visa requirements. They put the wrong name on my visa (in UAE your name should include your father's name)
- When asked to correct it, they charged $250 for cancellation + $600 for a new visa (a total of almost $1000!)
- I was desperate, stuck in the airport and trying to leave. So I paid them $1000 at 10am on Friday, being guaranteed a new visa in 4 hours
- As soon as they got payment, they stopped replying to my messages. By 5pm Friday, the immigration office was closed. At 7pm, they told me I will have to wait until after the weekend for my visa (48 hours)
- On top of all that, the prices they charge are about 3x of what the UAE government actually charges for services, and 2x what other competitors offer. (I was stupid enough to pay more thinking I was paying for quality)