Don't know why all the bad reviews on Line2. I don't know about everyone else's experience, but I have been nothing but pleased with Line2. Provides a complete virtual office at a fraction of the price of Grasshopper, Ring2 or Vonage. Customers call in, has various extensions they can select, auto attendant if I want. I can auto forward any call to my outside service if i am out. Really has everything I need to run my small business.