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I was charged for a whole year of the core box( 155!), w/o any reminders. Even though on my subscription page, I am set up to only have MONTHLY boxes sent. I tried to reach out to them for a whole week, and nobody got back to me. Finally after the weekend, I received a response w/ how to skip a box. Not even what I asked for. Seems and feels like I am being scammed out of $155. I understand that COVID has slowed a lot of things down, including customer service, but the response I got to my issue of being charged over $100 dollars, was how to skip a box in your next order. WTF?
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We sincerely apologize for the delay and inconvenience that you have experienced with Hemper thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration and can sympathize with your disappointment. We can assure you we are listening to you and all our customers and working tirelessly to make everyone's shopping experience smooth and pleasant.