Tim M.

First, the food is great.

On the negative side, Factor tells customers very little about the different meal plans they offer. How do the plans differ in terms of macronutrients or total calories? Factor doesn't know. Does the plan usually come with fish each week? "It depends." Factor gives customers almost no information on what to expect each week, unless you log into your account and adjust the meals manually each week, which I don't want to do.

Factor support has been, in my experience so far, terrible. I reached out via email, they replied but did not answer my questions, I replied to the email, and then I never heard back from them. I called the support phone number and had a similarly frustrating experience. Poor communication, not much help.