Amazon Fresh Questions & Answers

Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.

Simple enough once you go through all the automated BS, but they are not in any way helpful and have no information to give that's not already online.

Convenience. But that has gone out the window. There is nothing convenient about choosing a delivery window, only for your order to be delayed for over 2 hours and then cancelled with no explanation, then having to wait 3-5 business days for a refund. Ridiculous - won't be using them ever again.

There's a real service called Amazon Fresh. And it can/could be very valuable especially for people already paying a yearly premium to receive faster shipping. BUT. With Amazon Fresh you can order plain bagels and receive the "everything on it" bagels. True story. 3 bags. I ate the cost instead of the bagels and there were other unwanted products in that order. Even that would be ok if you didn't have to waste 20 or 30 minutes trying to get to a human customer service rep. These robots who assure you they can understand anything and you can speak same as a human? NOT. Sorry not even close. At least for questions beyond the most basic level of language. It's a MAJOR flaw in my opinion and explains why reviews on Amazon Fresh are so low. Very poor biz model altho regular Amazon great! Very few errors ever and check before ordering if returnable and costs associated. Other than that I LOVE Amazon! About as much as I hate using Amazon Fresh.

Wow - dry ice is expensive. If Amazon Fresh used dry ice to keep cold/frozen foods cold for you then you were lucky! I've never had dry ice or frozen water bottles used to keep foods chilled. They typically use insulated white zip-close bags. Frozen gel packs, and absorbable rolls of padded paper on my orders.

- As you proceed to check out, you may go back at any time if you need to change your order (delete, add, etc.). - You can always go back before selecting a time slot. If you realize that you have made some colossal mistake, you can click cancel but I would recommend contacting support and asking for help. They will talk you through anything/everything. Just phone the regular Amazon number and ask to be transferred to the Fresh department. Or use online chat.