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Here’s what consumers have asked with answers from Back Market staff and previous consumers.
Bought a refurbed iPhone 11 unlocked, as a Christmas gift. It arrived and I had it activated. I had no problem with the phone. I went to Simple Mobil, and got their 25.00 plan. The phone is in great condition, works great, and I am happy with Back Market.
We've had very positive experiences with Backmarket. Items arrived within a week and shipping was free. They have a 30 day return policy but I don't know if you have to pay return shipping. Honestly if the return is just because you change your mind I think it's fair for the consumer to pay the return shipping!
Extremely unlikely. My "excellent product was not in an Apple box. And it didn't boot. And I can't get any assistance with a return/refund.
None, they do provide an FU, though. In other words, stay away from Back Market.
Once I created an account, you can review your purchase. They communicate with you very well.
Check your email. They should've sent you an order confirmation email. If it isn't in your inbox, check your junk mail. The subject of the email they sent me was titled "hooray! Your purchase has gone through!". They send you a tracking number for your package as soon as it's shipped. Click the "view" in the black box next to "your order details" in your confirmation email for more information.
Hi Arion, My apologies for missing your message here! All our reviews are from real customers on our site, Sitejabber requires them to verify their orders before they can post. We are indeed real! You can find out more about us here: https://www.backmarket.com/about-us Best, Steven from Back Market
Hey there Julie, Thanks for letting us know. Please note that we allow sellers a maximum of FIVE business days following delivery to inspect product and issue refunds. If you are still waiting and need help with your order, please contact the seller directly through the "My Orders" tab on Back Market, or reach out to us at hello@backmarket.com. I hope this helps, and wishing you all the best. Regards, Dominick from Back Market
