Hi Heaven,

Thank you for bringing this to our attention. Let us help you. We're currently having difficulty in searching for your order.

We understand that you have been waiting for some time with regards to the resolution of your issue. Be assured that we are treating your concern with utmost urgency.

Kindly provide the following information so we can check the order for you:

- Order Number
- Phone Number
- Email address when the purchase was made
- name on the shipping information
- Exact date and total amount of purchase made (please check your bank statement)

We will wait for your response.

Have a great day!