Bravofly UK Questions & Answers

Here’s what consumers have asked with answers from Bravofly UK staff and previous consumers.

19 questions answered

16% answered in 1 day

Question:

Why are there so many negative reviews on your website

Answer:

Hello Jacqueline, This is a rogue company, they know that they are thieving are from each transaction. Thieves are the last people to worry about negative reviews on their website. They get away with the fraud, as there is no such thing as internet police.

By Balwant B. over a year old

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Question:

My daughter as just booked a flight via bravofly by mistake. she thought that she was booking direct with the airline but found it was bravofly. we have seen very bad reviews about this company so would like to cancel immediately. the booking was made less than a hour ago. your phone is too expensive at 6 euros a minute please is the a free option to discuss this? My daughter as just booked a flight via bravofly by mistake. she thought that she was booking direct with the airline but found it was bravofly. we have seen very bad reviews about this company so would like to cancel immediately. the booking was made less than a hour ago. your phone is too expensive at 6 euros a minute please is the a free option to discuss this?

Answer:

Dear Stefan P, Apologies for the delay in our response here. We are very sorry for the bad comments you have read on the Internet about our company. Unfortunately these bad reviews can easily be found, but I can assure you that these are just a low percentage of the happy and satisfied customers who book everyday on Bravofly. We can still check the possibility of cancelling your ticket and the refundable amount offered by the airline. In order to do so could you please send us your 9-digit Bravofly booking ID. Also, for future reference, here is a list to all our Customer Service numbers, with many available at local rates (http://www.bravofly.com/content/en/other-telephone-numbers.html) Many thanks, Sofia

By Sofia B., over a year old

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Question:

Looking for uk telephone number for bravo i do not wish to pay 6 euros for a call. i want to cancel my booking after the terror in paris. can your help Looking for uk telephone number for bravo i do not wish to pay 6 euros for a call. i want to cancel my booking after the terror in paris. can your help

Answer:

Dear Sabrina, Thank you for your message. You may find all our phonenumbers from the following link: http://www.bravofly.com/content/en/other-telephone-numbers.html Otherwise you can send us a private message with your 9 digit ID booking number and we'll help you with your issue. Thank you, Sofia

By Sofia B., over a year old

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Question:

Last night i made a booking with bravofly, i have got to be honest that after reading all the reviews i am extremely worried! i phoned my credit card company tonight and as of yet no payment has been taken but bravofly had been in touch with them to make sure that the amount due was available. i did get a confirmation e-mail from them last night with my e-tickets. i really want to cancel but not sure where i stand? Last night i made a booking with bravofly, i have got to be honest that after reading all the reviews i am extremely worried! i phoned my credit card company tonight and as of yet no payment has been taken but bravofly had been in touch with them to make sure that the amount due was available. i did get a confirmation e-mail from them last night with my e-tickets. i really want to cancel but not sure where i stand?

Answer:

Dear Gina P. We are truly sorry for the bad comments you have read on the Internet about our company. Unfortunately these bad reviews can easily be found, but I can assure you that these are just a low percentage of the happy and satisfied customers who book everyday on Bravofly. Bravofly is one of the major leaders in the online travel industry. We manage thousands of bookings every day and the vast majority of them lead to satisfied customers. We hope that in the future you will take advantage of our services and become one of our satisfied and regular customers. Should you wish to talk with us directly please send us a private message All the best, Sofia

By Sofia B., over a year old

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Question:

Hi, i am planning to book a round trip from bangalore to london. but booking the return ticket on a tentative date. please let me know if is it possible to cancel my return ticket later? Hi, i am planning to book a round trip from bangalore to london. but booking the return ticket on a tentative date. please let me know if is it possible to cancel my return ticket later?

Answer:

Hi Sangheeta, The first thing regarding booking your ticket from Banglore to London is to forget rogue companies like Brave-fly. You may be able to book this on British Airways, who have a direct flight. Book on their own website. You want to check, which airline offers a free Change fo date for the return journey. I think Air India, jet airways and Emirates offer free change. Other wise single tickets, as cancelling return ticket is not worth a lot.

By Balwant B. over a year old

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Question:

Where can i find the baggage allowance for my flight?

Answer:

Dear Simon T., Thank you for contacting us here on SiteJabber. Please contact our customer service (for a full list of a our call centres please click here: http://www.bravofly.com/content/en/other-telephone-numbers.html). One of our operators will be more than happy to verify the baggage allowance for your flight. Kind regards, Sofia

By Sofia B., over a year old

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Question:

How can i reschedule my flight? How can i reschedule my flight?

Answer:

Dear Meryem A., Thank you for contacting us here on SiteJabber. Please contact our customer service (for a full list of a our call centres please click here: http://www.bravofly.com/content/en/other-telephone-numbers.html) One of our operators will be more than happy to verify whether your request is possible and assist you. Kind regards, Sofia

By Sofia B., over a year old

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Question:

Please let me know which airlines you use Please let me know which airlines you use

Answer:

Dear Lynne T., Thank you for your message. Bravofly is one of the major leaders in the online travel industry. We manage thousands of bookings every day and the vast majority of them lead to satisfied customers. As a matter of fact, our business model is quite complex: we are an online booking engine that allows you to compare and book the flights of more than 500 airlines (both traditional and low cost) and we work closely with airlines when we need to issue your tickets. As soon as we receive a booking request we contact the airline to be 100% sure about your flight. We confirm 99% of the flights in a very short period of time. I hope that in the future you will take advantage of our services and if so I am quite sure you will become one of our satisfied and regular customers. All the best, Sofia

By Sofia B., over a year old

Question:

Hi. i booked 2 return tickets to perpignan and the money was taken from my account. i did not receive any confirmation by email, just a text message with the date of the flight and a telephone number? am i going to receive any booking number or confirmation? ive never had this before and need to know if the flights are booked Hi. i booked 2 return tickets to perpignan and the money was taken from my account. i did not receive any confirmation by email, just a text message with the date of the flight and a telephone number? am i going to receive any booking number or confirmation? ive never had this before and need to know if the flights are booked

Answer:

Hi Richard C., I'm very sorry for my late answer and thank you for your comment here and I'm sorry to hear that you have not yet received any confirmation. In the case we can still support you, could you please send us private message with more details and confirming your email address and we will look into it? Thank you. Kind regards, Sofia

By Sofia B., over a year old

Question:

Please can someone help me? i booked our holiday to portugal back on 4/1/16 when checking airline details i noticed that for our flight home with tap portugal 3 out of 8 of us do not have an e ticket reference?! 2 of the 3 are babies less than 6 months old! i called tap portugal who said the reference and e-ticket number needs to be requested by bravofly, i called them and spoke to a man called vijay who agreed all 8 tickets were paid for as per my receipt but they would look into why only 5 of us have tickets and call me back within 3-5 days but it has been 10 days and iv heard nothing! we need to know that our babies and my fiancé will be on our flight home just as we have paid for, nearly 5 months ago! they also took out more money than the agreed price back when the flights were paid for but i couldn't be bothered to fight it when i heard these bad reviews! what can i do next? Please can someone help me? i booked our holiday to portugal back on 4/1/16 when checking airline details i noticed that for our flight home with tap portugal 3 out of 8 of us do not have an e ticket reference?! 2 of the 3 are babies less than 6 months old! i called tap portugal who said the reference and e-ticket number needs to be requested by bravofly, i called them and spoke to a man called vijay who agreed all 8 tickets were paid for as per my receipt but they would look into why only 5 of us have tickets and call me back within 3-5 days but it has been 10 days and iv heard nothing! we need to know that our babies and my fiancé will be on our flight home just as we have paid for, nearly 5 months ago! they also took out more money than the agreed price back when the flights were paid for but i couldn't be bothered to fight it when i heard these bad reviews! what can i do next?

Answer:

Hi Jemma, Thank you for providing us with your message and I am very sorry to read of the problems you encountered with your tickets and we would like to help you if possible. With that mind, I would like to ask you for more details and I will then forward your request to the relevant Team in order to investigate your case. As the quickest and most efficient way is via private message. You may message us your 9 digit booking ID and I'll check your reservation further. Kind regards, Sofia

By Sofia B., over a year old

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Bravofly UK Questions & Answers

Why are there so many negative reviews on your website Why are there so many negative reviews on your website

Where can i find the baggage allowance for my flight? Where can i find the baggage allowance for my flight?

How can i reschedule my flight? How can i reschedule my flight?

Please let me know which airlines you use Please let me know which airlines you use

Can’t see your question? Ask to get answers from the Bravofly UK staff and other customers.

Why are there so many negative reviews on your website

Where can i find the baggage allowance for my flight?