Please can someone help me? I booked our holiday to Portugal back on 4/1/16 when checking airline details I noticed that for our flight home with TAP Portugal 3 out of 8 of us do not have an e ticket reference?! 2 of the 3 are babies less than 6 months old! I called TAP Portugal who said the reference and e-ticket number needs to be requested by Bravofly, I called them and spoke to a man called Vijay who agreed all 8 tickets were paid for as per my receipt but they would look into why only 5 of us have tickets and call me back within 3-5 days but it has been 10 days and Iv heard nothing! We need to know that our babies and my fiancé will be on our flight home just as we have paid for, nearly 5 months ago!
They also took out more money than the agreed price back when the flights were paid for but I couldn't be bothered to fight it when I heard these bad reviews!
What can I do next?

asked by Jemma P. on 4/24/16