Bravofly UK Questions & Answers

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Booking number 1968534231 - i purchased ticket for 800$ and i just got email saying i will receive $47 travel credit? Thats insane. I need full refund

asked by Biswash P. on 5/23/22

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I purchased my flight for 800$ and the flight was cancelled and i just received email saying i just got 45$ Travel credit. How do i get my full ref
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Please can someone help me? I booked our holiday to Portugal back on 4/1/16 when checking airline details I noticed that for our flight home with TAP Portugal 3 out of 8 of us do not have an e ticket reference?! 2 of the 3 are babies less than 6 months old! I called TAP Portugal who said the reference and e-ticket number needs to be requested by Bravofly, I called them and spoke to a man called Vijay who agreed all 8 tickets were paid for as per my receipt but they would look into why only 5 of us have tickets and call me back within 3-5 days but it has been 10 days and Iv heard nothing! We need to know that our babies and my fiancé will be on our flight home just as we have paid for, nearly 5 months ago! They also took out more money than the agreed price back when the flights were paid for but I couldn't be bothered to fight it when I heard these bad reviews! What can I do next?
At the time of booking a flight for myself and my partner the Bravofly website crashed. It did not confirm that the payment had been taken from my account and I did not receive an email booking confirmation immediately. I therefore booked another Ryan Air flight for the same dates, same passengers etc which went through fine. A couple of hours later I received two bookings and rang Ryan Air the next day. They confirmed that they had cancelled the duplicate flight as I explained it was a system fault and this was refunded back to Bravofly the same day and assured that the money had been transferred. After waiting two weeks without receiving the money I rang to be told by Bravofly/ last minute that this can take up to 6 months to refund (even though it was already in there account) but should be within the next week or so. I rang again the week after where they confirmed they have received the full refund back from Ryan Air and this would be transferred into my account within 3-5 days. I think received two emails both saying that I needed to respond to the email within 10 days in order to receive a refund, if no response the refund will be issued as a voucher. I replied to both emails and rang the company again to ensure that I could have a refund. This was all confirmed on both the phone and email (which I have copies of promising a full refund). Last week I then received an email giving my voucher number! I rang the company AGAIN. They said that I was no longer allowed a refund that they could only give me a voucher. The man on the phone was so rude, I have never had anyone speak to me like that before and repeated the same words to me over and over again as though I was stupid. I am a student nurse who has saved for this holiday for a long time and will not have any time during the rest of the year to use the voucher. I was promised a refund both verbally and written. I am very sure they need to honour this! I have also sent two complaints to the email address that was provided to me over a week ago and have not had a response still! This service is appalling and I still have not received my promised refund! Where do I stand on this?

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