DonnaPlay FAQ | Sitejabber

Question:

Is this site really free and secure? it just asked for my credit card details, and i am a bit suspicious... Is this site really free and secure? it just asked for my credit card details, and i am a bit suspicious...

Answer:

Dear Henrietta L, Thank you for this query. Yes, this is a secure website. There is a 5-day free trial which has no charge attached. However, if the free trial is not cancelled on or before the fifth day, the account is automatically upgraded to a monthly subscription. Credit card details allow us to check the age of the individuals, as all available materials are only for those individuals who are over the age of 18. Card details also allow us to check for card validation. For further assistance, we invite you to contact our customer support center at our toll-free number 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

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Question:

I want to delete my account. what should i do? pls! I want to delete my account. what should i do? pls!

Answer:

Dear Primnstk, Thank you for contacting us. Please send your cancellation request via email to support@donnaplay.com. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

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Question:

While sign up your website showing its free. but $1 and again $3 has been charged. please refund my full amount username: vagish06@gmail.com While sign up your website showing its free. but $1 and again $3 has been charged. please refund my full amount username: vagish06@gmail.com

Answer:

Dear Vagish M, Thank you for reaching out to us. As you stated you received a charge, I'll check into the matter for you. Kindly check your email spam/junk folder for confirmation. Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

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Question:

Yes you have debitted my daughters account an want to no why Yes you have debitted my daughters account an want to no why

Answer:

Dear Dianne, Kindly contact our call center at toll-free number 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (24 hours, 7 days a week). You may also contact us via support@donnaplay.com. Regards Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

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Question:

I need cancel this service. how can i do? I need cancel this service. how can i do?

Answer:

Dear Salvador H., Thank you for contacting us. We would be happy to assist you Kindly send us an email at support@donnaplay.com requesting the cancellation. Regards, Ashley Martin Client Service Representative Donnaplay https://www.donnaplay.com

By Support D., over a year old

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Question:

I have a free membership account. would i still be charge a monthly fee of $34.95? I have a free membership account. would i still be charge a monthly fee of $34.95?

Answer:

Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support. We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time. You can reach us on facebook@ https://www.facebook.com/donnaplaycom Regards DonnaPlay Support Team

By Support D., over a year old

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Question:

Donnaplay ask for credit card information and says that it will not charge anything on it, is that true? Donnaplay ask for credit card information and says that it will not charge anything on it, is that true?

Answer:

Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support. We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time. You can reach us on facebook@ https://www.facebook.com/donnaplaycom Regards DonnaPlay Support Team

By Support D., over a year old

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Question:

How can i stop donnaplay getting money from me? How can i stop donnaplay getting money from me?

Answer:

Dear Fred w. Thank you for contacting us. To have your membership cancelled kindly give us a call at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (Available 24/7) or send an email to support@donnaplay.com. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com

By Support D., over a year old

Question:

Cual es la politica de devolucion Cual es la politica de devolucion

Answer:

Dear Silvia L, Thank you for contacting us. With regards to our refund policy, for further assistance, please send an email to support@donnaplay.com or call our toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (Available 24/7). Regards, Ashley Martin Client Service Representative https://www.donnaplay.com Google translated: Estimada Silvia L, Gracias por contactarnos. Con respecto a nuestra política de reembolso, si desea más ayuda, por favor envíe un correo electrónico a support@donnaplay.com o llame a nuestro número gratis al 1-888-983-0264 para Estados Unidos y los clientes canadienses o 1-646-328-5024 para Los clientes internacionales (disponible 24/7). Saludos, Ashley Martin Representante de Servicio al Cliente https://www.donnaplay.com

By Support D., over a year old

Question:

Me cobran todos los meses algo que no uso como me doy de baja Me cobran todos los meses algo que no uso como me doy de baja

Answer:

Dear Silvia L, Thank you for taking the time to contact us. To have your membership cancelled, please call our toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (Available 24/7) or send an email to support@donnaplay.com. We sincerely apologize for any inconvenience that may have been caused. Regards, Ashley Martin Client Service Representative https://www.donnaplay.com Google translated: Estimada Silvia L, Gracias por tomarse el tiempo para ponerse en contacto con nosotros. Para que su membresía cancelada, por favor llame a nuestro número gratis al 1-888-983-0264 para Estados Unidos y los clientes canadienses o 1-646-328-5024 para clientes internacionales (disponible 24/7) o enviar un correo electrónico a support@ donnaplay.com. Nos disculpamos por cualquier inconveniente que pueda haber sido causado. Saludos, Ashley Martin Representante de Servicio al Cliente https://www.donnaplay.com

By Support D., over a year old

DonnaPlay Questions & Answers

Is this site really free and secure? it just asked for my credit card details, and i am a bit suspicious... Is this site really free and secure? it just asked for my credit card details, and i am a bit suspicious...

I want to delete my account. what should i do? pls! I want to delete my account. what should i do? pls!

While sign up your website showing its free. but $1 and again $3 has been charged. please refund my full amount username: vagish06@gmail.com While sign up your website showing its free. but $1 and again $3 has been charged. please refund my full amount username: vagish06@gmail.com

Yes you have debitted my daughters account an want to no why Yes you have debitted my daughters account an want to no why

I need cancel this service. how can i do? I need cancel this service. how can i do?

I have a free membership account. would i still be charge a monthly fee of $34.95? I have a free membership account. would i still be charge a monthly fee of $34.95?

Donnaplay ask for credit card information and says that it will not charge anything on it, is that true? Donnaplay ask for credit card information and says that it will not charge anything on it, is that true?

How can i stop donnaplay getting money from me? How can i stop donnaplay getting money from me?

Cual es la politica de devolucion Cual es la politica de devolucion

Me cobran todos los meses algo que no uso como me doy de baja Me cobran todos los meses algo que no uso como me doy de baja

Can’t see your question? Ask to get answers from the DonnaPlay staff and other customers.

DonnaPlay Questions & Answers

Is this site really *free* and *secure*? it just asked for my credit card details, and i am a bit suspicious... Is this site really *free* and *secure*? it just asked for my credit card details, and i am a bit suspicious...

I want to delete my account. what should i do? pls! I want to delete my account. what should i do? pls!

While sign up your website showing its free. but $1 and again $3 has been charged. please refund my full amount username: vagish06@gmail.com While sign up your website showing its free. but $1 and again $3 has been charged. please refund my full amount username: vagish06@gmail.com

Yes you have debitted my daughters account an want to no why Yes you have debitted my daughters account an want to no why

I need cancel this service. how can i do? I need cancel this service. how can i do?

I have a free membership account. would i still be charge a monthly fee of $34.95? I have a free membership account. would i still be charge a monthly fee of $34.95?

Donnaplay ask for credit card information and says that it will not charge anything on it, is that true? Donnaplay ask for credit card information and says that it will not charge anything on it, is that true?

How can i stop donnaplay getting money from me? How can i stop donnaplay getting money from me?

Cual es la politica de devolucion Cual es la politica de devolucion

Me cobran todos los meses algo que no uso como me doy de baja Me cobran todos los meses algo que no uso como me doy de baja

Can’t see your question? Ask to get answers from the DonnaPlay staff and other customers.

Is this site really free and secure? it just asked for my credit card details, and i am a bit suspicious... Is this site really free and secure? it just asked for my credit card details, and i am a bit suspicious...