Dylan Queen UK Questions & Answers

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What is the return policy

asked by madalina c. on 11/29/15

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What is your returns policy?
Does anyone have the address for these people? Ive been completely ripped off and need the address so I can send the hideous dress back and the bank and investigate it and help me get my money back. Any help will be greatly appreciated.
I would like to know that after receiving the dress and jacket for a wedding in May, the jacket isn't the same measurements I gave them, its full of marks and flaws in the material and the dress is sooo bad I can t wear it. They have made it completely incorrect and again its not been finished. I have tried to communicate with them and all they said was take it to the cleaners to get pressed! I need a refund instead.
How do you get a refund from these people
You have many bad reviews about receiving a dress that looks nothing like that has been ordered so I am very confused if I should order the dress I found on your site which I absolute love. Also I need to be certain whether I will get a refund back if I do not like it
Are you in Hong Kong!? What telephone # can I reach you. Can I return the dress and get a full refund?
Are you an American company or Hong Kong? This is important for sizing to know. And I am rather concerned about any negative reviews I have seen. I am looking to buy my wedding dress so this is important you get it right please.

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