I decided to look into EHarmony... just began... I am on a review site now... Why are there only several positive reviews while the overwhelming number of consumer reviews are only 1 star out of a possible 5 star rating system... this is making me very cautious... please advise. Thank's

asked by Jason Y. on 9/26/15

12 Answers
Thumbnail of user patrickt204

Eharmony staff writes positive reviews, but still they don't offset the bad majority. Bad reviews can be trusted. It's better to go for a more established and safer site e.g.
https://j4l.com/402007
With better reputation. It's over a decade old which is respectful longevity in dating business. They have zero amount of scammers. It's not a free site, but it's really worth every dollar you spend there.

Helpful  (11)
Thumbnail of user billp47

EHarmony is over rated and it's a lot of mumbo jumbo... If you're going to pay for a site match.com is set up much better and for a free site plenty of fish is really a nice site... BillyPrewitt.com

Helpful  (6)
Thumbnail of user timl30

Don't do eHarmony. Try Plenty of Fish, OurTime, Match.com. If I could give them less than one star I would.

Helpful  (5)
Thumbnail of user cg45

Don't do it. I only found within 1 year 5 people in NJ. I went through a series of the Compatibility questions as well but the questions are geared towards you getting angry with someone' s response. I never even got a date. 95% of the men were out of NJ and you had to consider relocation options in your choice. I was severely depressed because no one wrote to me and I paid close to $200 for one year. Oh, they auto bill you too for the next year so do check your settings on your profile. Check match.com I'm on that one right now but we'll see. Oh, also apparently a lot of folks see that eharmony.com is a con game so they don't even sign into their profiles for months... they took that display option off now so it doesn't discourage anyone. A lot of people got tired of finding anyone so they put their email addresses on their profiles so they don't have to suffer being disappointed by checking their mail to see who contacted them. I was depressed like hell.

Helpful  (3)
Thumbnail of user trevorm26

DON"T DO IT! RUN!

Helpful  (3)
Thumbnail of user kikiw1

I have not had an issue with the money YET however the lack of "selection" is frustrating. I have sent several emails to no avail. I have noticed that none of the guys have reviewed my profile which leads me to believe that either the profiles are fake, old, or both. You cannot see when the last activity date was which is deceitful. I also find it interesting that they talk about the science behind relationships and matching yet the questions are optional. Really they are just asking you about your interests in movies, music, animals, and books then sending you "matches" based in that. Where is the science in that? So basically a rip-off. I wish I had read the reviews FIRST. Had I done that, the money I am wasting could have gone towards a cute purse and shoes, lol.

Helpful  (3)
Thumbnail of user tanyap5

They are not setup well and when you end your subscription they still try to take your money. Just like the others I had to have my bank block them from access to my account. Also when you call customer service to let them know what is going on they don't seem to care that they took your money after 3 months of having a deleted account. They are expensive and try to get as much money out of you as they can. There are better sites with better results.

Helpful  (3)
Thumbnail of user stevel65

Yeah, they tried to keep taking my money after I ended my subscription. Bunch of crooks. My bank gave me a refund and removed their ability to charge my account.

Helpful  (3)
Thumbnail of user sarahs135

They're really all about taking your money and not offering a good product. The website architecture is inefficient and annoying. I wanted my money back shortly after subscribing due to the navigation issues on the site, it was so extremely illogical and frustrating, causing me much aggravation, but they refused to care about my experience and would not offer me a refund. I had forgotten that years prior I had heard this about their site. Amazing they had not fixed their site in that long! In this world of tech culture, and a general attitude to strive for something better, I have high expectations for intelligently streamlined websites. But eHarmony won't budge, they're quite an $#*!. If they don't start caring about their product and customers' experience, they're eventually going to have a reputation that all their marketing will not overcome.

Helpful  (2)
Thumbnail of user carterh40

The pursuit of wealth has clouded their judgment. Bad service, sticklers for their "rules," even though they communicate these rules poorly. STAY AWAY!

Helpful  (1)
Thumbnail of user charlesm145

E-Harmony creates several ways were it is difficult to cancel your auto payments. Among them:
1) They provide neither monthy email or mail reminders of charges
2) They increase the rate by 3-4x for their monthly service, again, without giving you a heads up.
3) WORST, they make it very hard to cancel. Sure you can write, email, and phone ahead of time to try to cancel. But the rip-off artists at EHarmony insist that you MUST CALL WITHIN 2-3 DAYS of the date when your 6-month or 12-month contract expires.
NOW WHO IS GOING TO REMEMBER TO DO THAT? So the vast number of customers forget about that date and get automatically enrolled for another 6-12 months. So you can lose $1000's.
THis is what is wrong with this country... companies allowed to do this without any reasonable rules. They are a Republican Wet Dream -- no business regulation. This is what we get. It is all "BUYER BEWARE" in the worst way.

Helpful  (1)
Thumbnail of user craiga320

Eharmony does not verify profiles. They are negligent in not vetting clients. As a result, I encountered at least three scammers.

Helpful  (0)

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