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on 3/23/16I wouldnt even bother calling them. They are rude and not worth the energy cause all they say is that they cant help you but I would cancel the credit card that they charge. The collection agency that they use is fake and when l looked them up on better business bureau, the government has filed a flag on them stating for the company to cease all business for not having a license.
Hope this helps
http://www.bbb.org/reno/business-reviews/collection-agencies/collect-pros-in-carson-city-nv-90017305#govtaction