I am very angry that you guys are advertised through a website that obtain consumers for you by advertising a free sample of your product. Consumers are navigated to your site which charges a initial shipping and handling fee that starts at roughly $6 and without permission charges consumers $100 for additional product after input of a subscription in the "terms and conditions" which usually display; policy, return procedure, ect... Not only is unethical it is totally inconsiderate of the consumer who may not have funds to pay this outrageous bill of overcharged quantity and quality of product without a response from the consumers satisfaction of the initial sample. The only justification are emails that were sent from your company to my spam mail and a piece of paper sent with the sample that was not returned to your company or responded to in any other manner that would give the impression that I as a consumer was even satisfied. I spoke with Nikki Crown, a supervisor, who sent me an email with a return label but then advised me that I would still be charged a $10 dollar fee once the product is returned which is manic considering that I did not desire the long term subscription and or product beyond the sample in the first place. This is totally unfair. I am writing this email in hopes your company will stop scamming its consumers and state openly the consumers obligation and receive proper authorization before charging consumers cards for unwanted product.

Yes we are a subscription based service. When you sign up for the trial you are enrolling in the membership. You have seven days from the date the trial is marked as delivered by the US postal service. We are careful to mention the terms of the trial on our signup page, we send out 6 reminder emails during the course of the trial, and we also make note of it on the welcome letter we send along with our trial kits. It's also available on our website FAQ and Terms + Conditions pages. We also placed the membership information on each page during the sign up process. I truly apologize if any of these were missed. We do our best to make sure customers are aware of what they are signing up for as we want to create a positive customer experience.

If you want to give us a call or send us a message we would be happy to take a look at your account to see what we can do for you. 1.844.805.06267am to 11pm EST, 7 days a week