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Here’s what consumers have asked with answers from EverydayHappy staff and previous consumers.
I feel, from my personal experience, that your gonna need a big bottle of pain reliever to deal with the massive headache your going to have dealing with these people. I honestly feel if you just did not use diapers at all, it would be better than dealing with this company.
I am very angry that you guys are advertised through a website that obtain consumers for you by advertising a free sample of your product. Consumers are navigated to your site which charges a initial shipping and handling fee that starts at roughly $6 and without permission charges consumers $100 for additional product after input of a subscription in the "terms and conditions" which usually display; policy, return procedure, ect... Not only is unethical it is totally inconsiderate of the consumer who may not have funds to pay this outrageous bill of overcharged quantity and quality of product without a response from the consumers satisfaction of the initial sample. The only justification are emails that were sent from your company to my spam mail and a piece of paper sent with the sample that was not returned to your company or responded to in any other manner that would give the impression that I as a consumer was even satisfied. I spoke with Nikki Crown, a supervisor, who sent me an email with a return label but then advised me that I would still be charged a $10 dollar fee once the product is returned which is manic considering that I did not desire the long term subscription and or product beyond the sample in the first place. This is totally unfair. I am writing this email in hopes your company will stop scamming its consumers and state openly the consumers obligation and receive proper authorization before charging consumers cards for unwanted product.
Hi Elaine, Thank you so much for getting a trial kit, and for reaching out to us about your concerns. We're really grateful for the chance to clarify, so thanks for bringing this up. We understand that not every last customer is going to have a perfect experience, but that doesn't mean we aren't aiming for that. We take customer very seriously -- we deal with every single issue brought to us by every customer to ensure that they're happy. We work hard to find resolutions that work for each person and solve each unique situation. We've made a lot of friends in the media, and can assure you that our reputation is a key part of maintaining those relationships. You can check out our blog post here to find out what they have to say about us: http://blog.everydayhappy.com/2015/09/23/everydayhappy-in-the-news/ As for cancelling your account, we can certainly take care of that for you. Please send us a direct message here with your order number so we can find you in our system and take care of that for you. If you have any more questions, or want any more info, please do let us know! We're always happy to help. All our best, The EverydayHappy Team
Hey Kristin, unfortunately Everyday Happy is closing at this time, the email you received is an automatic email that is sent during the process after sign up. However we will be happy to cancel your account. Please respond to this message with your member ID so we can locate your account and cancel it for you. If you are unable to do that, please be assured all existing accounts will be cancelled with us.
Hey Linda M! I've looked your account up with the name you provided. We're a small business and pride ourselves in providing great service. When you sign up for the trial you are enrolling in the membership. You have seven days from the date the trial is marked as delivered by the US postal service. We are careful to mention the terms of the trial on our signup page, we send out 6 reminder emails during the course of the trial, and we also make note of it on the welcome letter we send along with our trial kits. It's also available on our website FAQ and Terms + Conditions pages. We also placed the membership information on each page during the signup process. We do our best to make sure customers are aware of what they are signing up for as we want to create a positive customer experience.
