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Here’s what consumers have asked with answers from FragranceX staff and previous consumers.
Scums, I ordered perfume, paid almost 400$, never received my order. On my phone calls, answer was in rude tone that they don't guarantee shipping.
You might get it never. I ordered and paid almost 400$. Got nothing. On my phone calls was rude answer that they don't guarantee shipping. Looks like scum for me.
The perfumes in have orderd always seem very genuine I've never felt I bought a fake and the service as always been very good. I buy expensive products from the high street and I can say there is no difference in what I purchased from fragranceX.
Dear Patricia, Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We understand the importance of resolving this matter promptly. To assist you further, kindly contact our dedicated support team at support@fragrancex.com. Please provide them with the PayPal confirmation page you received for your order. This will help us investigate the issue and ensure a swift resolution. Our support team is committed to addressing your concerns and ensuring that your shopping experience with us is seamless. We appreciate your patience and cooperation in this matter. Thank you for choosing FragranceX.com, and we look forward to resolving this issue for you.
Hola, Lamentamos la situación que estás experimentando con tu compra. Para obtener asistencia inmediata y seguir el estado de tu pedido, te recomendamos que te comuniques con nuestro equipo de soporte a través de support@fragrancex.com. Por favor, proporciona la información de tu pedido en el correo electrónico para que podamos ayudarte de manera más eficiente. Estamos aquí para resolver cualquier problema que puedas tener y asegurarnos de que recibas la información necesaria sobre tu compra. Agradecemos tu paciencia y esperamos poder ayudarte pronto.
Hello Cheryl, Thank you for contacting FragranceX.com! We do ship to South Africa Your order will automatically get free shipping if its subtotal is above $70 USD. If below that amount, the shipping fee starts at $8.99 USD. In addition to that, remember to apply the coupon code FX15 to get 15% off! Simply apply the code at check out under "Apply Coupon or Gift Certificate". If you have additional questions, please let me know.
Hello Khulekani, Thank you for reaching out to FragranceX.com! I can proudly confirm that all our products are 100% authentic and original brand names. We do not sell any knockoffs or imitations. In case you would like to make a purchase and then you are not satisfied with the item, you can always return it to us. Please see our Return Policy here: https://www.fragrancex.com/customerservice/ordering2.html#1. Please don't hesitate to reach out back to us if you have any further questions or concerns.
