Dear Andrea J.

Thank you very much for the question. We strive for the high quality service and we can guarantee a reservation, which you will choose. In order to be sure about your future booking we can suggest you three ways how to reconfirm a reservation and its all details:
1) You may request the confirmation of your reservation, and our employees will contact the hotel and ascertain the reservation.
2) You may choose the Care package. It is our service that can provide better conditions of accommodation, for example: a room with a nice view, higher floor, fulfilment your preferences and probably, a room upgrade. Plus, this service also includes the reconfirmation of your reservation.

3) If you still have doubts about the reservation, you can contact the chosen hotel, and confirm the reservation by yourself.
Hence, anyways, you will get exactly what you pay for.
Moreover, we are the official partners of TripAdvisor, and this partnership is a solid base for a customers confidence.
If there are any other issues that need to be addressed, now or in the future dont hesitate to contact us at hi@happyrooms.com, by phone +44 20 3514-2449
Happyrooms.com team