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LL Bean Questions & Answers

574 reviews
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Here’s what consumers have asked with answers from LL Bean staff and previous consumers.

3 questions answered
33% answered in 1 day
Question:

Have you heard while my qatar gently weeps?

Answer:

Nope. But I have heard the Bonzo Dog Doo Dah Band's Gorilla album and it's my fav.

By Iowna D.
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Question:

What has happened to ll bean? i ordered a pair of boots two weeks ago and the order hasn't even been processed yet. i called and the customer service person had no idea when, or if, the order would be shipped. worse yet, he didn't seem to care...said he'd be happy to cancel my order. are you still in business??

Answer:

If you don't get results from one customer service representative, ask to speak to a supervisor. I emailed my question in and had a quick response and exceptional service. Had I not, I certainty would have gone up the chain of command.

By J A.
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Question:

How easy is it to get a hold of customer service at l.l.bean?

Answer:

Fairly easy to get a CS rep via chat or phone but they aren't as conscientious as they once were and seem to use a lot of canned responses.

By Bee H.
Question:

How come when i gave an honest review it was downvoted? is ll bean downvoting? i then noticed anyone who gave a negative review got downvoted.

Question:

Question:

R u having delivery in qatar

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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