Mercari Questions & Answers

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Here’s what consumers have asked with answers from Mercari staff and previous consumers.

50 questions answered
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Question:

Was anybody able to het their money back after they revoke your account? they suspended my account and don't want to transfer my funds ?

Answer:

Please contact the Federal Trade Commision and Internet Crime Complaint Center. (IC3). It is illegal to keep anyones money! The IRS would like to know where all this money is also? Whos paying taxes on it? FTC will get your money! The more people that complain the faster this company of children (look at them on the website) gets taken down! The faster we all get paid!

By Naomi K.
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Question:

Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! i'm so pissed i have emailed them so many times!! does anyone know if they're will be a chance i can get my money back ?

Answer:

Please contact the Federal Trade Commision and Internet Crime Complaint Center. (IC3). It is illegal to keep anyones money! The IRS would like to know where all this money is also? Whos paying taxes on it? FTC will get your money! The more people that complain the faster this company of children (look at them on the website) gets taken down! The faster we all get paid!

By Naomi K.
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Question:

Answer:

Good question. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Only thing is, you cannot mail anything for less than $2.66 but I see your point

By Layla F.
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Question:

Do you actually receive the items or is it a scam

Answer:

Hi there, When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. You just need to rate your seller in order for payment to be released. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/

By Mercari R.,
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Question:

How, long does it take to sell a item on mercari?

Answer:

Hi Richard, Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. Some items sell in minutes, some take a bit longer. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/

By Mercari R.,
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Question:

Have u addressed any problems listed? i 2 have been scammed. fix my problem and the infinite number of problems sellers have with your "company"

Answer:

Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. 855-464-7482 website is mercari.com and email is contact@mercari.com Im also contacting the BBB. Others may want to as well. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. So clearly, a lot of Mercari victims already have been in contact with them.

By Megan D.
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Question:

How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did?

Answer:

File a claim with the mail carrier. You will be refunded

By Natasha J.
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Question:

Yes they have my money and won't direct deposit..and i have emailed them with not anawer

Answer:

Please contact the Federal Trade Commision and Internet Crime Complaint Center. (IC3). It is illegal to keep anyones money! The IRS would like to know where all this money is also? Whos paying taxes on it? FTC will get your money! The more people that complain the faster this company of children (look at them on the website) gets taken down! The faster we all get paid!

By Naomi K.
See more answers (2)
Question:

Been selling and buying on mercari for 3 months. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week?

Answer:

I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Not answer any of my support inquiries

By Kendra J.
Question:

You have a horrible rating on this site, do you have any feedback to why?

Answer:

I sent them money, they sent me trash! Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund

By James S.

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