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Here’s what consumers have asked with answers from Bob's Discount Furniture staff and previous consumers.
Bob's doesn't care... Bob Kaufman probably cared way back in the 70s and 80s, but this new ownership is all about lulling you in with a moderate pricing model and then sticking it to you after they have your money. There is no way any of those shysters are looking at (or care about) these reviews... let alone respond and actually hold themselves accountable. We are all disposable customers in Bob's World. The sales staff takes a lot of the heat I'm sure, but their assistance is to simply tell you to call Customer Care, which is an absolute joke of a service and clearly where they are saving the money... Michael Skirvin the CEO is a jerk and a poor man's 2-bit used car salesman.
It's funny I guess there's no way for me to speak to Bob since he's a cartoon on TV. Can't get through to nobody no one's returning my telephone calls I've been ripped off in every direction. I'm a very angry person right now I've been made a fool
We purchased a couch from Bobs 1/19/20, the couch had issues from the start but with the pandemic we did not feel comfortable having technicians n the house. Every call to their help center requires 1 hour and a half on hold. They have been here twice 8/11, the problem persists, 9/24 the problem persists and the technician said it should be replaced but I spoke with a supervisor Marybeth D and they refuse. I even purchased the GOOF Proof that is a Joke. STAY AWAY horrible quality and the service is worse... after they have your money
No. That is extra upcharge they call "white glove service" it's B. S. Price goes up with everything you buy.
