If I remember right I had my phone for 3 months when I got a letter in the mail saying I qualified for my phone unlocked. I think I had to go through my account on line to unlock it. Check there and see if you see anything pertaining to that. If not maybe call troubleshooting and ask them. Word of WARNING if you are getting a free phone like I was they shut you off anytime and claim you don't qualify. Not sure maybe they get more government money for every phone they send out. I was shut off and reapplied and had a new phone and new number not even a month and was shut off again. No rhyme or reason and claimed they couldn't find my account. Good Luck