Smile Direct Club Questions & Answers

Here’s what consumers have asked with answers from Smile Direct Club staff and previous consumers.

2 questions answered

100% answered in 1 day

Question:

How easy is it to get a hold of customer service at smile direct club? How easy is it to get a hold of customer service at smile direct club?

Answer:

On 2 occasions I've tried to call customer service and been on hold for over 30 minutes and the recording always says the wait time is exactly 30 minutes. They have that option to have them call you back, I tried that and never got a call back. I tried putting in a support ticket and never got a response. I've replied to emails that try to get me to take the next step and have never gotten a response. I've decided against doing further business with them.

By Elizabeth L. over a year old

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Question:

Can you share a success story using smile direct club? Can you share a success story using smile direct club?

Answer:

Nope Nope Nope nope Nope Nope Nope Nope not at all

By Bilii M. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Smile Direct Club Questions & Answers

How easy is it to get a hold of customer service at smile direct club? How easy is it to get a hold of customer service at smile direct club?

Can you share a success story using smile direct club? Can you share a success story using smile direct club?

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