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The Pebble Jar Questions & Answers

57 reviews
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Here’s what consumers have asked with answers from The Pebble Jar staff and previous consumers.

5 questions answered
20% answered in 1 day
Question:

How easy is it to get a hold of customer service at thepebblejar.com?

Answer:

Impossible, impossible, impossible, impossible, impossible.

By Jane D.
See more answers (2)
Question:

I ordered 2 masks a month and 2 weeks ago and haven't heard nothing

Answer:

I ordered on 4/23 they process order ASAP and they gave me a shipping number but I have not heard back.

By Tim B.
Question:

Order #6447 placed april 3, 2020. credit card was hit april 10 for $48.44a response to my many e mails would be nice. will i be getting my masks etc

Answer:

Where's the masks? You got your money now where is product?

By Jane D.
Question:

Never receive masks ordered #4553

Answer:

I placed an order 1st of March received confirmation 20th of March was told they were being shipped March 23rd this now getting ready to go into the second week of May no communication reached out to them a few times using the email no responses somebody named Jan set me one said use your tracking number the tracking number doesn't work and I still don't have any masks or communication this has given me great pause I will never order from any company outside of the United States especially China ever again

By Patricia P.
Question:

I ordered on march 22 and my credit card shows that payment was made. today is april 23 and we still do not have the 2 pebble jar masks!!!

Answer:

Same happen to me. Order 3/30/20, now 5/15/20 no mask. So done!

By Yolanda I.
Question:

Dear sir i ordered a mask on april 27th and did not receive it my name is peggy lewis address is 4 willow creek drive, springfield, illinois 62707 us

Question:

I ordered 4 masks & only received 1. company does not reply to emails. will file complaint with credit card co. orders come from china! rip off!!!!

Question:

I placed 2 separate orders for face mask with the pebble jar april 21, 2020. does anyone know when or if we will get them ever?

Question:

Ordered masks in march will try and get a hold of attorney general in ontario.

Question:

I ordered 2 masks on 3/20/20 so were are they. i paid you $39. i want the masks or my money back.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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