This website seems to be closed. Find similar businesses
  • The Pebble Jar

Overview

The Pebble Jar has a rating of 1.2 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Pebble Jar most frequently mention face masks, and credit card problems. The Pebble Jar ranks 48th among Home Care sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    1
8
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It has now been 4 weeks since I ordered 5 face masks for my family.
  • I ordered a mask from this company on March 20 and have not received it.
How would you rate The Pebble Jar?
Top Positive Review

“Pebble Jar Reuseable Filter Mask”

Greg D.
4/21/20

Ordered 2 masks, 1 black, 1 blue, on Apr 8,2020, I have not received them as of Apr 21,2020. 5151 Woodcliff, flint, mi 48504

Top Critical Review

“The Pebble Jar”

Jane D.
5/16/20

Horrible and most likely this store doesn't exist. They'll take your money but no product. These people are running an illegal business that's in Beijing, not the USA as advertised. I will need to contact my lawyer. I only gave it one star because you can't move on. They should receive -10, that is NEGATIVE 10. No phone Lied about location, too our money so I need to contact the bank. They want a photograph of goods I NEVER received!

Reviews (57)

Rating

Timeframe

Other

Reviews that mention popular keywords

face masks (12) this company (16) 2 masks (6)
Thumbnail of user sc363
1 review
3 helpful votes
May 17th, 2020

I ordered 2 masks early one morning after my shift in our hospitals COVID tent. When they hadn't arrived in a timely manner about 2 1/2 weeks I attempted to contact them, I finally got a message that due to COVID ups, USPS were delayed, lies! I asked for refund but no response, I contact PayPal, they got a response and I finally received a piece of junk flimsy masks worth maybe $5, that came on a slow boat from China! Dishonest company with cheap dollar store junk!

Thumbnail of user janed651
1 review
3 helpful votes
May 16th, 2020

Horrible and most likely this store doesn't exist. They'll take your money but no product. These people are running an illegal business that's in Beijing, not the USA as advertised. I will need to contact my lawyer. I only gave it one star because you can't move on. They should receive -10, that is NEGATIVE 10. No phone
Lied about location, too our money so I need to contact the bank. They want a photograph of goods I NEVER received!

Thumbnail of user janec678
1 review
14 helpful votes
May 28th, 2020

I ordered 2 masks April 17 and today, 6 weeks later, no masks and no refund. I have sent many emails at first asking about my masks then asking for a refund. Nothing! I got a blanket email saying they will get back to me in 2-4 days. Again... nothing. I'm out $40. RUN! DO NOT order from this company. You are throwing your money away. You will get no product and no refund.

Thumbnail of user gregd411
1 review
6 helpful votes
April 21st, 2020

Ordered 2 masks, 1 black, 1 blue, on Apr 8,2020, I have not received them as of Apr 21,2020. 5151 Woodcliff, flint, mi *******

Thumbnail of user maureenp96
1 review
15 helpful votes
April 29th, 2020

Money taken out of my account on April 15th. Here it is April 29th, not a mention of items even being ready to be shipped. Understandable deliveries are taking longer than usual, but face masks, gloves and hand sanitizer I ordered on line at the same time I ordered from Pebble Jar I've already received. If they can't handle the orders, stop taking peoples money. Frustrating.

Thumbnail of user conniew219
1 review
3 helpful votes
May 17th, 2020

I ordered two n95 masks in March 2020 from their website. My payment was processed immediately and merchandise was never received. They notified me that items had been shipped and even furnished a tracking no showing shipment from Hong Kong.
I sent two emails and received no reply and no merchandise. They advertise online daily. Do not place orders to this company as they are scammers

Thumbnail of user reginar111
1 review
18 helpful votes
April 13th, 2020

It has now been 4 weeks since I ordered 5 face masks for my family. I received email order was received then I received email that due to high demand the order shipping has been delayed. There is no phone number to speak to someone. There is an email address which I have now sent 2 emails asking for an update and the final email I sent was advising that I wanted to cancel the order. There has not been any responses as of yet. So after reading the other reviews that all have the issue as I do, I am disputing the charge with my credit card company.

Thumbnail of user pixxiem
2 reviews
25 helpful votes
April 30th, 2020
• Updated review

Sent email 4/10,4/11,4/15 wheres shipment or refund. Email on 4/16-its on the way, recvd2 separate chain emails same b. S. verbage from 2 diff ppl; to plz be patient/ no refunds yet as of today, I have no merchandise but I l do have their FB page to post complaints where all can see and not order from them. Hopefully others will follow suit with same issue so they get no business. Further researching of the same company or individual, look at pics and read what Ive found out online under the Uk gov. I believe the company is bogus and the person is a scam to make money. Im gonna try to contact BBB and FTC to file complaints. BUYERS BEWARE! Sorry my screenshot did not capture the companys name but it was there. Co dissovled in 2019.

Tip for consumers:
DO NOT ORDER FROM THIS SITE, COMPANY

Service
Value
Shipping
Returns
Quality
Run from thepebblejar.com Total Ripeoff
April 10th, 2020
• Previous review

3/20 Ordered 3 face masks total $53.** no shipmt 4/7 sent 1st email -response due to supply demand/shipment. 2nd email 4/10 still no reply. Plz order nothing from this site or anything from china area or anything international at this point #not reliable, no trust!

Thumbnail of user patriciap1035
1 review
16 helpful votes
May 9th, 2020

I ordered some masks back in February received a notification they received my order and that it was being processed to receive notification the second week of March that it was being shipped and this is now may going into the second week of May and every time I communicate with them I have to wait almost a week maybe more they've only answered me two times and from some Jan Jan who just tells me your order is on its way and that's it and I am still waiting for the mask never received no way to contact

Thumbnail of user billb1060
1 review
13 helpful votes
May 3rd, 2020

Never received my order. Fighting for refund. 'Red tape' from Pebble Jar. When I wrote them asking for a shipping date (sorry, all shippers are busy) then a cancel order (sorry can't cancel at this time). If it was possible to rate less than 1 star I would.

Thumbnail of user rachelh366
1 review
3 helpful votes
May 25th, 2020

Ordered 2 months ago and still have not received anything! No response from my emails and when you try to call it says phone busy!

Thumbnail of user cindys682
1 review
1 helpful vote
May 21st, 2020

I ordered my mask on March 18 and received it on May 15th. I thought it was a scam too until I finally received my mask! It is a very nice quality mask, breathable and the straps adjust around the ears and is very comfortable. I just ordered another one. If you can wait awhile for this mask it is worth it!

Thumbnail of user edyed
1 review
13 helpful votes
May 6th, 2020

I ordered a mask from this company on March 20 and have not received it. I have also sent several emails inquiring about my order which have gone unanswered! This is no way to run a business! Beware of this company! They took the money out of my account the first day but haven't bothered to answer my emails to find out where my mask is! DON'T ORDER FROM THIS COMPANY!

Thumbnail of user jacquelines272
1 review
5 helpful votes
April 28th, 2020

They took the money from my credit card a while ago but I have not received my masks yet! Very disappointed.

Thumbnail of user oranp5
1 review
2 helpful votes
May 27th, 2020

Ordered 4 ($68.91) 4-11. No phone contact information on this company. Email them no response. Tracking says package is still in China.

Thumbnail of user catherineb354
1 review
3 helpful votes
April 29th, 2020

Ordered March25,2020. Have not received as yet. No response from multiple emails sent. Sending letter via USPS TODAY.

Thumbnail of user maryb2008
1 review
0 helpful votes
June 16th, 2020

Ordered a koala necklace May 5,2020. They charged my account immediately. It is now June 16... never received the necklace. No longer answer my inquiries.

Thumbnail of user kathyf366
1 review
13 helpful votes
May 9th, 2020

Ordered 2 face masks on April 5th 2020; over one month later and never received the masks. My account has been charged for them. After reading other reviews of similar experiences I realize I just got scammed! Wouldn't order another thing from this company.

Thumbnail of user lindaw1094
2 reviews
1 helpful vote
May 9th, 2020

I ordered mask March 30, and it is now May 09,2020 and I have yet to receive the masks I ordered. I referred other family and friends and the same has happen to them.

Service
Value
Shipping
Thumbnail of user timb658
1 review
0 helpful votes
May 26th, 2020

My order was placed on 4/23/2020 for 1 reusable mask totaling $23.94. They process my order quickly and gave me a tracking number. I have messaged them numerous times with no response. Please anyone give me information about my order

Thumbnail of user irenec140
1 review
12 helpful votes
April 20th, 2020

No integrity and business ethic. Not honest about shipment dates. No communication. Very bad company

Thumbnail of user carlosp255
1 review
1 helpful vote
May 9th, 2020

Like so many other customers, I ordered 2 face masks about a month ago. I received an email saying that my order was shipped, yet tracking information ended in China. Do Not buy anything from this company!

Thumbnail of user mm989
1 review
2 helpful votes
May 4th, 2020

Like so many others, I ordered two masks several weeks ago and nothing received. Lesson learned. Do not order from any company that is unknown to you!

Thumbnail of user myras52
1 review
0 helpful votes
June 2nd, 2020

Never saw them, no refund... just a scam. Order 5495 the failure of so many orders to be delivered. What a rip off

Thumbnail of user barryc195
4 reviews
0 helpful votes
May 29th, 2020

Dishonest company. It has been five weeks and no masks. Do not support this company.
I plan to contact my credit card company.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about The Pebble Jar?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about The Pebble Jar?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business