Toluna Questions & Answers

Hi Jennifer! Our system regularly performs quality checks and can flag accounts based on suspicious activity. If you submit a ticket at https://toluna.com/contactus, our help-desk team will gladly check your account and provide additional details!

In order for us to identify your Toluna account and take a closer look at this situation, please email us via support@tolunahelpdesk.zendesk.com using "Sitejabber review follow-up FAO Serena Rose" as subject. Hoping to hear from you soon, The Toluna Team

N order for us to identify your Toluna account and take a closer look at this situation, please email us via support@tolunahelpdesk.zendesk.com using "Sitejabber review follow-up FAO Serena Rose" as subject. Hoping to hear from you soon, The Toluna Team

Hi Debbie! A major factor in technical issues is that survey respondents are using a wide variety of operating systems, browsers, internet connections, etc., and not all of these are necessarily compatible with the technology of a particular survey. If you encounter a technical problem with a survey that's not fixed by refreshing the page & trying again, please report it to us via https://toluna.com/contactus and we will do our best to resolve it!

Hi Ian! General errors may happen from time to time on any digital platform, but clearing cookies and cache can sometimes resolve the issue. As an alternative, you can try accessing your account from another browser: for best results try the latest versions of either Chrome or Mozilla Firefox. If these did not help, please e-mail us at support@tolunahelpdesk.zendesk.com and we will look into it at the soonest!