WishBridal FAQ | Sitejabber

Question:

How can i be assured you are a legitimate company? i've heard horror stories of people who ordered online and the product was very inferior or the product never came at all. where are you located? where are the dresses made?

Answer:

Hi San, Thank you very much for your question. We are a legal wedding dress factory located in Guangzhou China. We do not only sell online to brides, but also supply dresses to many bridal salons from USA, UK, Australia, German and other European Countries. Many wedding dress dealers come to our factory to discuss business. We are physical not virtual. For brides who order from us online, we make wedding dresses for them in the same designer quality, and offer them full refund if brides are not satisfied. You can get your dream wedding dress at very favorable price without any worries. Hope we can serve more and more lovely brides. If you have other questions, please feel free to contact us, Best regards, Alan Yang Wishbridal Co., Ltd.

By Julie G., over a year old

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Question:

What is your return policy What is your return policy

Answer:

Hi Hilda, Our return policy is as follows: 1. Before shipment, we will send you final dress pictures for you to check the final design. Any reasonable alterations are welcome before shipment. 2. When you receive your dress(es), please try them on and check the sizes. If there is any fit problem due to our mistake, you can require a full return. If you do not like the dress, you can require a full return also. Alan Yang Wishbridal Co., Ltd

By Julie G., over a year old

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Question:

Yes i have been trying to return a dress and get a refund but no help for this company very poor business i will never buy again i keep getting a go around about my dress the dress is way too big and color is way off. i just want a refund that's all i ask what do i need to do about this Yes i have been trying to return a dress and get a refund but no help for this company very poor business i will never buy again i keep getting a go around about my dress the dress is way too big and color is way off. i just want a refund that's all i ask what do i need to do about this

Answer:

Received a defective product, custom measuring is a joke, customer service is the worse I have even encountered. If you ask me the dress is unwearable as is and it should go in the garbage, thankfully we had VIsa and now in dispute.

By JoAnn B. over a year old

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Question:

Recently i ordered a dress through your company and the dress that i received 3 weeks later is not the dress i ordered. i expect to get a my money back and a way to return the dress. Recently i ordered a dress through your company and the dress that i received 3 weeks later is not the dress i ordered. i expect to get a my money back and a way to return the dress.

Answer:

Don't waste your time. They will have ten different people talk to you and say stupid stuff like the dress you ordered is the right size, etc avoiding all quality issues then offer you a 6 percent discount. Total scam

By mark G. over a year old

Question:

I am nervous about an order i just placed because of the lack of contact information and the fact that my credit card company has indicated suspected fraud on my account immediately following seem to support my fears. how can i verify that your company actually exists and will send my dresses within the time frame indicated? I am nervous about an order i just placed because of the lack of contact information and the fact that my credit card company has indicated suspected fraud on my account immediately following seem to support my fears. how can i verify that your company actually exists and will send my dresses within the time frame indicated?

Answer:

Hi Colette, you can get full refund if you do not get the dress. Could you please tell me your order number? I will check the status. You can also get sweet customer service through email: support@wishbridal.com.

By Julie G., over a year old

Question:

There's a million complaints, is there something we can do about getting them off of these websites. or can we all get together and sue them? and also i would like to know how much you paid those (3) three people that gave you 5 stars.

Answer:

No, the reviews aren't fake. Sounds like you just didn't get what you wanted. It's too bad that the company won't work with you to resolve it, but if you have a complaint, you can always contact your credit card and refuse to pay. Your credit card should protect you. Since the websites don't take cash, you are always protected by the credit card you used. Just so you know - my dress was perfect! I guess I got lucky...

By Mary A. over a year old

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Question:

Mr alan yang, i ordered a dress from your company and received a dress that was not like the picture. i have been online with a number of customer service people and cannot get any cooperation in returning this dress. needless to say i have had to purchase a different dress for his upcoming wedding due to e disappointment of the dress i received from wishbrides. Mr alan yang, i ordered a dress from your company and received a dress that was not like the picture. i have been online with a number of customer service people and cannot get any cooperation in returning this dress. needless to say i have had to purchase a different dress for his upcoming wedding due to e disappointment of the dress i received from wishbrides.

Answer:

I called my credit card company and they are temporarily deleting the cost of my dress from my bill while they investigate Wishbrides. I suggest more of you who had bad experiences do this!

By Mary H. over a year old

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WishBridal Questions & Answers

How can i be assured you are a legitimate company? i've heard horror stories of people who ordered online and the product was very inferior or the product never came at all. where are you located? where are the dresses made?

What is your return policy What is your return policy

There's a million complaints, is there something we can do about getting them off of these websites. or can we all get together and sue them? and also i would like to know how much you paid those (3) three people that gave you 5 stars.

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