Mary A.

I am really bummed. I ordered again from this company because the first dress we ordered was gorgeous and perfectly made according to custom measurements. So, I thought I'd try again for my other daughter, who is extremely petite. I provided perfect measurements (I'm a seamstress and know how to measure), but the bust was engineered with giant bra cups built in causing the bust to "poke out in an unseemly way", the shoulders of the bodice were way too large, and the dress was just too long. What a bummer since I paid to have it rushed. I quickly contacted the company in hopes that they will remedy the situation. So far... unsolved, but waiting to see if they can help.

Well, since I had a positive experience the first time I ordered a dress for my tall daughter, I thought I would try to order a graduation dress for my extremely petite daughter. Big mistake! I provided custom measurements, and the dress did not fit properly on the shoulders/bodice and the length of the dress was entirely too big/long. I contacted the company and was told to take photos, which I did. The photos clearly show that my petite daughter was swimming in the to large dress.

Initially when I measured her, I even provided the "hollow to floor" measurements, and all measurements were correct as I am a seamstress, and I know how to measure! The computer system gave an error message that the hollow to floor length was too short. Well, apparently they decided that they should make the dress based on someone else's measurements because the dress they provided didn't even come close to fitting.

So disappointing was that the customer service - I complained, provided photos, and was told that the dress was custom made and so they didn't feel that not fitting was their problem. No way to return it, and no refund of any kind.

Rather than throwing it in the trash (it was beautiful fabric and beautifully made, wrong size), I decided to give it to my very tall daughter (who is 6 inches taller than her older sister. She zipped it up (thankfully both girls are really slim, but busty), and pronounced that if she didn't breathe too much she could wear it.

No customer service, and no admission of mistakes. No refunds. Would not buy from them or recommend them to others. Bad news all around.